Our Team at Group ISO strives to create lasting relationships with our merchants; their merchant account should be the least of their concerns so they can direct all of their focus to their business and customers. In order to help your merchants make a smooth transition into their credit card processing it is always best to set them up for success. After the account goes through the Underwriting department and the first batch is processed a Sales Agent could give the merchant a friendly reminder: the Risk department will call and request to see copies of their invoicing. If the merchant expects this from the beginning they will be pleased when they receive the call to know their account is right on schedule.
The first call from the Risk Department should not intimidate the merchant if they are prepared. Advise your customers to have invoices ready, let them know it is Best Practices to have the following information on their invoicing and/or website: Name of business, business customer service numbers, Terms and Conditions as well as accurate pricing and refund policies. Also, advise ecommerce and MOTO merchants to always ask for the AVS and CVV on every transaction; not only will this protect them in a case of a chargeback but it will also help ensure their rates stays true to what they were quoted.
If the merchant is shipping product to the cardholder they will always want to send product only to the billing address of the cardholder and also get a signature confirmation when delivered. This is their proof the merchant’s product has been received by the cardholder. Feel free to advise the merchant the Risk Department is here to help protect them and to please call with even the simplest questions, we love to be able to help!
Following these simple actions can create a long lasting relationship that will allow their business and your residual to expand!
On September 16, 2011, posted in: Blog